💡 Why This Role?
🌍 Lead Diverse Teams: Manage large, geo-distributed teams of 200+ members across IT operations and customer support.
💼Impactful Delivery: Oversee delivery portfolios valued between $15M-$20M while ensuring client satisfaction and high performance.
🤝 Collaborate with Leaders: Work directly with senior leadership from IT and business teams to align strategic plans with business goals.

🎓 Key Qualifications
📅 Experience: 16+ years in IT service delivery, customer support, or the BPO industry.
🔧 Skills: Proficiency in customer interfacing, stakeholder management, and building high-performing teams. Expertise in delivery processes, resource management, and operational KPIs (e.g., CSAT, service levels).
🌐 Languages: Business-level proficiency in Japanese and English.

🚀 Why Join This Team?
- Global Reach: Collaborate with diverse stakeholders across multiple geographies and manage enterprise-scale projects.
- Innovative Environment: Work in a fast-paced environment that promotes strategic thinking and innovative solutions.
- Career Development: Lead initiatives, mentor team members, and drive impactful results that contribute to organizational growth.

📩 Application Process
Interested candidates are invited to submit their resumes to the email below. Selected applicants will be contacted for further steps in the recruitment process.

📞 Contact Information:
📧 Email: ngoc.hoang@toptechinfo.com
📱 Phone: 080 7683 3553